Privacy Policy

Notice of Privacy Practices



We understand that health information about you and your health care is personal. We are committed to protecting health information about you. We create a record of the care and services you receive from BHS providers. We need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all the records of your care generated by this mental health care practice. This notice will tell you about the ways in which we may use and disclose health information about you. We also describe your rights to the health information kept about you and describe certain obligations we have regarding the use and disclosure of your health information. BHS is required by law to:

  • Make sure that protected health information (“PHI”) that identifies you is kept private.
  • Give you this notice of my legal duties and privacy practices with respect to health information.
  • Follow the terms of the notice that is currently in effect.
  • BHS can change the terms of this Notice, and such changes will apply to all information we have about you. The new Notice will be available upon request, in our office, and on our website.


The following categories describe different ways that we use and disclose health information. For each category of uses or disclosures we will explain what is meant and try to give some examples. Not every use or disclosure in a category will be listed. However, all the ways we are permitted to use and disclose information will fall within one of the categories.

For Treatment Payment, or Health Care Operations: Federal privacy rules and regulations allow health care providers who have direct treatment relationship with the client to use or disclose the client’s personal health information without the client’s written authorization, to carry out the health care provider’s own treatment, payment, or health care operations. We may also disclose your protected health information for the treatment activities of any health care provider. This too can be done without your written authorization. For example, if a clinician were to consult with another licensed health care provider about your condition, we would be permitted to use and disclose your person health information, which is otherwise confidential, to assist the clinician in diagnosis and treatment of your mental health condition.

Disclosures for treatment purposes are not limited to the minimum necessary standard. This is because psychiatrists, therapists, and other health care providers need access to the full record and/or full and complete information to provide quality care. The word “treatment” includes, among other things, the coordination and management of health care providers with a third party, consultations between health

care providers and referrals of a patient for health care from one health care provider to another.

Lawsuits and Disputes: If you are involved in a lawsuit, we may disclose health information in response to a court or administrative order. We may also disclose health information about your child in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.


  1. Psychotherapy Notes. We do keep “psychotherapy notes” as that term is defined in 45 CFR § 164.501, and any use or disclosure of such notes requires your Authorization unless the use or disclosure is:
    1. For our use in treating you.
    2. For our use in training or supervising mental health practitioners to help them improve their skills including group, joint, family, or individual counseling or therapy.
    3. For our use in defending against legal proceedings instituted by you.
    4. For use by the Secretary of Health and Human Services to investigate our compliance with HIPAA.
    5. Required by law and the use or disclosure is limited to the requirements of such law.
    6. Required by law for certain health oversight activities pertaining to the originator of psychotherapy notes.
    7. Required by a coroner who is performing duties authorized by law.
    8. Required to help avert a serious threat to the health and safety of others.
  2. Marketing Purposes. BHS will not use or disclose your PHI for marketing purposes.
  3. Sale of PHI. BHS will not sell your PHI in the regular course of  business.

IV. CERTAIN USES AND DISCLOSURES DO NOT REQUIRE YOUR AURTHORIZATION. Subject to certain limitations in the law, we can use and disclose your PHI without your Authorization for the following reasons:

  1. When disclosure is required by state or federal law, and the use or disclosure complies with and is limited to the relevant requirements of such law.
  2. For public health activities, including reporting suspected child, elder, or dependent adult abuse, or preventing or reducing a serious threat to anyone’s health or safety.
  3. For health oversight activities, including audits and investigations.
  4. For judicial and administrative proceedings, including responding to a court or administrative order, although our preference is to obtain an Authorization from you before doing so.
  5. For law enforcement purposes, including reporting crimes occurring on our premises.
  6. To coroners or medical examiners, when such individuals are performing duties authorized by law.
  7. For research purposes, including studying and comparing the mental health of patients who received one form of therapy versus those who received another form of therapy for the same condition.
  8. Specialized government functions, including, ensuring the proper execution of military missions; protecting the President of the United States; conducting intelligence or counter-intelligence operations; or, helping to ensure the safety of those working within or housed in correctional institutions.
  9. For workers’ compensation purposes. Although our preference is to obtain an Authorization from you, We may provide your PHI to comply with workers’ compensation laws.
  10. Appointment reminders and health related benefits or services. We may use and disclose your PHI to contact you to remind you that you have an appointment with BHS. We may also use and disclose your PHI to tell you about treatment alternatives, or other health care services or benefits that we offer.


  1. Disclosures to family, friends, or others. we may provide your PHI to a family member, friend, or other person that you indicate is involved in your care or the payment for your health care, unless you object in whole or in part. The opportunity to consent may be obtained retroactively in emergency situations.


  1. The Right to Request Limits on Uses and Disclosures of Your PHI. You have the right to ask BHS not to use or disclose certain PHI for treatment, payment, or health care operations purposes. We am not required to agree to your request, and may say “no” if we believed it would affect your health care.
  2. The Right to Request Restrictions for Out-of-Pocket Expenses Paid for In Full. You have the right to request restrictions on disclosures of your PHI to health plans for payment or health care operations purposes if the PHI pertains solely to a health care item or a health care service that you have paid for out-of-pocket in full.
  3. The Right to Choose How BHS Sends PHI to You. You have the right to ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address, and we will agree to all reasonable requests.
  4. The Right to See and Get Copies of Your PHI. Other than “psychotherapy notes,” you have the right to get an electronic or paper copy of your medical record and other information that we have about you. We will provide you with a copy of your record, or a summary of it, if you agree to receive a summary, within 30 days of receiving your written request, and we may charge a reasonable, cost-based fee for doing so.
  5. The Right to Get a List of the Disclosures BHS Has Made. You have the right to request a list of instances in which we have disclosed your PHI for purposes other than treatment, payment, or health care operations, or for which you provided us with an Authorization. We will respond to your request for an accounting of disclosures within 60 days of receiving your request. The list we will give you will include disclosures made in the last six years unless you request a shorter time. We will provide the list to you at no charge, but if you make more than one request in the same year, we will charge you a reasonable cost-based fee for each additional request.
  6. The Right to Correct or Update Your PHI. If you believe that there is a mistake in your PHI, or that a piece of important information is missing from your PHI, you have the right to request that we correct the existing information or add the missing information. We may say “no” to your request, but will tell you why in writing within 60 days of receiving your request.

The Right to Get a Paper or Electronic Copy of this Notice. You have the right get a paper copy of this Notice, and you have the right to get a copy of this notice by e-mail. And, even if you have agreed to receive this Notice via e-mail, you also have the right to request a paper copy of it.


Behavioral Health Solutions and its affiliates endorse, support, and participate in electronic Health Information Exchanges (HIEs) to improve the quality of your health and healthcare experience.  HIEs provide us with a way to share patients’ clinical information electronically securely and efficiently with other physicians and health care providers that participate in the HIE networks.  The use of HIEs help your health care providers to share information and provide you with better care more effectively. The HIEs also enable emergency medical personnel and other providers who are treating you to have immediate access to your medical data that may be critical for your care.  Making your health information available to your health care providers using HIEs can also help reduce your costs by eliminating unnecessary duplication of tests and procedures.  However, you may choose to opt-out of participation in your state HIE, or cancel an opt-out choice, at any time. 

You will be asked to acknowledge receipt that you have read and understand the Notice of Health Information Practices regarding our providers participation in the statewide Health Information Exchange (HIE), or that you previously received this information and decline another copy. You will also have an option to opt out of any HIE by calling our office at 833-719-0886.

Behavioral Health Solutions values your privacy. If you have any questions about our privacy practices, please call our home office at 833-719-0886.


In the event, while in service, a patient feels that their rights have been violated by an action of:

A BHS staff member or program participant, feel that policies and procedures have not been followed appropriately, feel discriminated against, received unequal treatment, or see something that is believed to not be right, please follow the procedure below:

  • Submit a detailed description of the problem(s) including dates, times, individual(s) involved and contact information to:
  • A leadership member will provide a response verbally or written within 5 business days.
  • If the results are not satisfactory, a review of information will be submitted to the Director of Compliance. A follow up response will be rendered in 5 business days.

You can also file a civil rights complaint with the US Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

800-537-7697 (TDD)

Complaint forms are available at

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